FlyMyanmarAirways
Terms Of Use
Conditions of website use
By accessing and using our website for any purpose of searching, referencing or booking, you acknowledge that you’re fully understanding and accepting, as well as agreeing not to violate our Terms and Conditions.
We recommend you to read the following terms and conditions carefully before purchasing our products. If you object to any of it please leave this website immediately.
Please also be noted that FlyMyanmarAirways reserves the rights to cancel or terminate any booking if it’s in such case:
• (i) required by law.
• (ii) payment is not made in time.
• (iii) ticket availability issues.
• (iv) system errors or any technical problems that may cause us in processing customer’s request.
Acting as a travel agency, beside the ticket fare, ticketing fee and service fee should be collected per passenger on each flight and ticket price is not the same with other websites.
All information on this site is conducted and belongs to https://flymyanmarairways.com, which should not be used, copied, changed or modified by any individual or organization. Failing of this condition shall be involved to law.
I. Right to request passenger’s personal information:
As an online ticket agency, we reserve the right to ask you to provide the following additional information to prevent the risk of fraudulent transactions:
- Payment card: You may be requested to provide an image of the payment card showing the cardholder's name along with the card number information that covered the middle digits and only showing the first three digits and last three digits of the card.
- Passport: You may be requested to provide the passport photos of both passengers and the card holder.
In case, after requesting or contacting many times but still not receiving the requested additional information, we reserve the right to cancel or terminate the paid booking.
These requests are for the purpose of protecting customers' benefits and preventing fraudulent transactions according to the request of international card organizations.
II. Baggage
1. Checked baggage
- Checked baggage and Carry-on Baggage is always displayed on each ticket class for easy checking before booking the ticket. While prepaid baggage and Excess baggage charge rates depend on each zone and weight.
- Bellow baggage policy is only for reference and applied for flights operated by Myanmar Airways only. Baggage policy of Shared-Code flights will be subject to operator policy.
Each flight ticket has its own Free Baggage Allowance policy and you may be required to pay for an excess fee if your connecting flight with other airlines has a lower baggage allowance.
|
Ticket class |
Economy Promotion |
Economy saver |
Economy Flex |
Business |
|---|---|---|---|---|
|
International flight |
30kg |
30kg |
30kg |
40kg |
|
Tickets from/to Seoul |
1 piece at 23kg |
1 piece at 23kg |
1 piece at 23kg |
2 pieces at 23kg/pc |
|
Domestic flights |
20kg |
20kg |
20kg |
30kg |
- Passengers travelling with a wheelchair, crutches or any other orthopedic tools may carry this free of charge.
- The number of pieces of checked baggage is unlimited.
2. Hand baggage
a. Each passenger can take one piece of hand baggage aboard. Hand baggage may not exceed the dimensions 58 x 34 x 23 cm. The maximum permitted weight of hand baggage is 7kg.
b. In addition to the baggage mentioned above, you may also take the following onto the aircraft with you:
- a coat
- an umbrella,
- a walking stick/crutches,
- a camera,
- binoculars,
- a reasonable quantity of books and magazines,
- a baby basket or folding pushchair
- a suitable quantity of baby food.
Any item exceeding the free carry-on baggage allowance must be checked in.
3. Excess Baggage Rate Charge
- Excess baggage will be charged when the weight of baggage exceeds the weigh of baggage allowance for respective ticket class.
- Excess baggage charge will be calculated per kilo.
- Please email to reservations@flymyanmarairways.com for details or prepaid services.
4. Sport equipments
Sport equipments will be accepted as a part of free baggage allowance. In excess, normal excess baggage charge will be applied:
|
Item |
Regulations |
|---|---|
|
Diving Equipment |
The diving equipment shall be recognized as such (diving suit, vest, and goggles). One empty oxygen bottle is allowed. |
|
Golf Bag |
A golf bag is considered to consist of one set of golf clubs (14 Nos.), a maximum of 12 golf balls and one pair of shoes. |
|
Surfboards |
Not applicable |
|
Sporting Weapons and Ammunition for Sporting Purpose |
The carriage of sporting weapons and ammunition for sporting purpose is subject to approval by the state/local security and MAI shall only be allowed to hold the loaded baggage. An exception to this rule shall only be made for when Security Officers of the State's Personnel and Security Department is involved. |
5. Restricted Items
For security reasons, certain objects are forbidden in hand luggage:
| Item | Details |
|---|---|
|
Guns, firearms and other devices that discharge projectiles |
devices capable, or appearing capable, of being used to cause serious injury by discharging a projectile; |
|
Neutralizing devices |
devices designed specifically to stun or immobilize; |
|
Sharp objects |
objects, due to its sharp tip or its sharp edges can be used to cause serious injuries |
|
Working tools |
tools that can be used to cause serious injury or threaten the safety of the aircraft |
|
Blunt instruments |
objects that can cause serious injury if used to harm someone physically |
|
Explosives and incendiary substances and devices |
materials and explosives or incendiary devices capable, or appearing capable, of being used to cause serious injury or threaten the safety of the aircraft; |
|
Liquids, Aerosols and Gels |
|
|
ELECTRONIC CIGARETTES |
An electronic cigarette or e-cigarette is an electronic device that is designed to simulate the act of smoking.
The devices usually have three elements in common:
mouthpiece (cartridge) heating element (atomising chamber) battery (usually a rechargeable lithium ion battery and an electronic LED system that emits colored light). |
|
PORTABLE ELECTRONIC DEVICES (PEDS) |
Electronic devices may cause interference with navigation or communication system of the aircraft on which they are used. PED should not be used during takeoff and landing and should be properly stowed similarly to other carry-on luggage. |
Important Note
The airline shall not check through Baggage for other Carriers where the airline does not have an interline agreement with them. Therefore, where you intend to arrive at an airport on another Carrier’s flight in order to connect with one of our flights or you intend to arrive at the airport on one of our flights in order to connect with another Carrier’s flight you must check in advance whether the airline have an interline agreement with them. If not, you are responsible for clearing your Baggage and having it checked-in and re-tagged for the next flight. In such circumstances, we are not liable for any Damage to you and to your Baggage.
6. Right to refuse carriage
The carrier may refuse to carry as Baggage the items described in Article V, and we may refuse further carriage of any such items upon discovery that it is included in your Baggage. Unless advance arrangements for its carriage have been made with us, we may carry on later flights Baggage, which is in excess of the applicable free allowance.
The carrier may refuse to accept Baggage as Checked Baggage unless it is properly and securely packed in suitcases and suitable containers to ensure safe carriage with ordinary care in handling.
7. Search & Scan
For reasons of safety and security the airline may request that you permit a search and scan of your person and a search, scan or x-ray of your Baggage. If you are not available, your Baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your Baggage contains any item described in Article 5. If you are unwilling to comply with such requests the airline may refuse to carry you and your Baggage. In the event a search or scan causes damage to you, or an x-ray or scan causes damage to your Baggage, the airlinr shall not be liable for such Damage unless due to our fault or negligence. The airline shall not be responsible for items kept by you or in your baggage, which are seized by security staffs subject to international rules or State Authority Regulations even such items are seized, destroyed or handed over to us.
III. Personal data
As an online booking agent, we may use and disclose your personal information to third party that performs services or codeshares partners of the airline (depend on each carrier).
We may also share your information:
(i) to identify of fraud or error,
(ii) to investigate, prevent, or take action regarding illegal activities,
(iii) to seek your feedback regarding our relationship with you,
(iv) to protect our rights and safety,
(v) to third parties for the purpose of marketing and servicing our relationship. The third parties that we share the information must protect it and must only use it for the purpose for which it was collected. However, we’re not responsible for ensuring this. Other than above, we will not disclose your information without your acceptance unless required by law.
IV. Reservation
1. Seating
We will endeavor to honor advance seating requests. However, we cannot guarantee any particular seat. We reserve the right to assign or re-assign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety, government regulatory, health or security reasons. We will make reasonable seating accommodations for Passengers who need our assistance in accordance with applicable law.
2. Service charge when space not occupied
Except in the case of travel on non-refundable fares, a reasonable service charge, in accordance with Our Regulations, may be payable by you if you fail to use space for which a reservation has been made.
3. Special services
We will try to ensure that special services requested by you when you make your reservation, such as religious or dietary meals, or wheelchairs from the airport check-in to the aircraft are available. We will not, however, be liable to you for loss, expense, breach of contract or other damage should we, for any reason, be unable to supply such previously requested service. If you are a passenger with a disability and you require any special assistance you should inform us at the time of booking of your special needs. We may require that you travel with an attendant if it is essential for the safety of the flight or if you are unable to evacuate yourself from the aircraft or you are unable to understand safety instructions. We reserve the right to cease accepting passengers who must travel on a stretcher on any flight. On flights where medical oxygen is permitted you may be charged for the service of medical oxygen (and you may be required to be accompanied by an attendant).
4. Onboard services
For operational reasons, we do not make any guarantees about the provision/availability of in-flight entertainment equipment and advertised programs; advertised special meals or any other type of meals; or the availability of advertised in-flight services.
5. Reconfirmation of reservations
Onward or return reservations may be subject to the requirement to reconfirm the reservation within specified time limits. We will advise you when we require reconfirmation, and how and where it should be done. If it is required and you fail to reconfirm, we may cancel your onward or return reservations. However, if you advise us you still wish to travel, and there is space on the flight in the class of service for which the fare has been paid, we will reinstate your reservations and transport you to your next or final destination. If there is no space available on the flight in the class of service for which the fare has been paid, we will use reasonable efforts to transport you to your next or final destination. You should check the reconfirmation requirements of any other Carriers involved in your journey with them. Where it is required, you must reconfirm with the Carriers whose code appears for the flight in question on the Ticket.
6. Cancellation of onward reservations
Please be advised that if you do not show up for any flight without advising us in advance, the return flight will be automatically canceled due to passenger did not on board for the departure flight.
We will only proceed to cancel and refund tickets after receiving passenger confirmation accepting the announced refund/cancellation fee. The cancellation fee will be determined based on the time the passenger sends the confirmation email.
Some ticket classes are not allowed for cancellation or refund according to our Fare Rules and Regulations. You’re recommended to check our Fare Rules or email to reservations@flymyanmarairways.com for further advice.
7. Modification and Waiver
None of our employees, agents or representatives has the authority to modify, change, or waive any provision of the above-mentioned conditions. We reserve the right to modify, change or update the above-mentioned conditions without prior notice. This kind of modification shall not be applied or affected to prior carriage.
8. Schedule Change
The airline has right to cancel a scheduled flight and replace with another flight. Schedule change should be noticed to passenger by phone, email (to the registered email address when placed the booking).
If the replacement flight departs “less 3 hours” earlier/later than the old flight, the Airline will notify the passenger directly at the airport:
- The original fare rules is still applied.
- There will be no announcement of scheduled change through email. The airline will inform the passengers directly at the airport.
9. Security
To protect your privacy and confidentiality, our engineers are standing by 24/7 to deal with any problem that suddenly occurs. Additionally, we also regularly review and upgrade our security system and encryption technologies. All personal information is well managed to avoid any loss, misuse, alteration or destruction.
10. Reconfirmation of e-ticket received
Our service is completed once the e-ticket is sent to the email address you submitted during the booking process. If you do not receive e-ticket (s) within 5 hours after payment is made, please reconfirm by contacting us through our 24/7 supporting email reservations@flymyanmarairways.com.
We will consider your silence as receiving of our e-ticket email confirmation and should be no claiming upon that.
We are also not responsible for any delay/loss caused by the Wrong email addresses supplied by applicants or the situation the passengers no longer want to use the e-tickets.
V. Fare Rules
Depending on the fare type and regulations, you may request to cancel or change your current ticket to another travel date or flight title with the same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) for each airline will have different cancellation fees and change fees as follows:
| CLASS | CANCELLATION/REFUND | CHANGE THE DATE | REROUTE | NO-SHOW | ||
|---|---|---|---|---|---|---|
| BEFORE DEPARTURE | ON/AFTER DEPARTURE | BEFORE DEPARTURE | ON/AFTER DEPARTURE | |||
| I. INTERNATIONAL FLIGHTS | ||||||
| Economy Promotion | Not permitted | Not permitted | Permitted with fee | Not permitted | Not permitted | USD150 |
| Economy Saver | Not permitted | Not permitted | Permitted with fee | Not permitted | Not permitted | USD150 |
| Economy Flex | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Not permitted | USD150 |
| Business | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Not permitted | USD150 |
| II. DOMESTIC FLIGHTS | ||||||
| Economy Promotion | Not permitted | Not permitted | Permitted with fee | Not permitted | Not permitted | USD150 |
| Economy Saver | Permitted with fee | Not permitted | Permitted with fee | Permitted with fee | Not permitted | USD150 |
| Economy Flex | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Not permitted | USD150 |
| Business | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Not permitted | USD150 |
Note:
- Name change: Not permitted. Please go to refund process instead.
- Ticket transferred to another passenger: Not permitted.
- Misspelling name: Must be the same person and apply the same fee as refund for promotional fares and nonrefundable fares - apply refund fee of refundable fare in the same sector
- No-show fee will be charged if the booking is not cancelled 24 hours prior departure time.
Cancellation:
- Ticketing fee, Taxes, and Airport fees are not refundable in any case
- Combine fare beween different ticket classes, cancellation fee will apply according to the strictest conditions.
- We will only proceed to cancel and refund tickets after receiving passenger confirmation accepting the announced refund/cancellation fee. The cancellation fee will be determined based on the time the passenger sends the confirmation email.
In cases of force majeure problems such as natural disasters, epidemics/pandemics etc., the below fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline policies during that period.
Government-imposed taxes and fees collected by us as part of the total price you have paid for air transportation may be subject to post-purchase price increases beyond our control. If such taxes or fees increase or if a new government-imposed tax, fee or charge is imposed after we have issued your ticket, the Airline reserve the right to collect at the airport any such new taxes and fees or any difference between the amount previously collected for such taxes and fees and any government-imposed post-purchase increase in the amount of such taxes and fees.
Specific fare rules may vary and differ from the general fare rules and should be provided on request by contacting us through 24/7 supporting email: reservations@flymyanmarairways.com
Thank you for choosing our service!